Advantages of Remote Desktop Support - Canada
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Advantages of Desktop Tech Support
- It lets you concentrate on your real business.
- If you don't pay a small amount now, you'll probably pay a much larger amount later (e.g. data recovery after hard drive crashes).
- Software works better when its tended to by professionals.
- Someone needs to know how the computer systems work.
- Staff expect to have tech support.
- If everyone had to know how to do system administration, they'd all cost more per hour.
- Computers make you more efficient, but only if you do not have to constantly spend your own time fixing them.
- Computer downtime looks unprofessional - and tech support helps to reduce downtime.
- Computers need maintenance, and only the tech support staff will spend the time needed on a regular basis.
Advantages of Remote Desktop Support
- System administrators are expensive but they work quickly, so there's no sense in hiring one full-time if the work can be done in a few hours.
- Ideally system administrators need to oversee 150-200 computers.
- There's no reason the 150-200 computers must all be in the same building, because the Internet brings everything closer.
- System administrators work 24/7 and are constantly on call - but in exchange for that, they also enjoy the privilege of working from home sometimes.
- You wouldn't want system administrators crawling around anyway, especially after hours, unless there was a physical problem needing immediate attention. For desktop support - remote is perfectly adequate.
- By offering support remotely, we can keep your costs lower - WAY lower.
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